Shipping & Delivery Policy
Last Updated: 18/09/2024
At Fitness Bay Gym, we aim to provide you with the best service experience, including a smooth and reliable shipping and delivery process for any products you purchase through our website. Please read our policy to understand how we handle shipping and delivery.
1. Order Processing Time
- All orders are processed within [insert time frame, e.g., 1-3 business days] after receiving payment. Orders are not processed, shipped, or delivered on weekends or public holidays.
- If we are experiencing a high volume of orders, processing may be delayed by a few days. In such cases, we will notify you of the expected delay.
2. Shipping Rates and Methods
- Standard Shipping: We offer standard shipping on all orders. Shipping fees will be calculated based on the weight and destination of the order and will be displayed at checkout.
- Free Shipping: Enjoy free standard shipping on orders over [insert amount, e.g., $50]. This offer applies only to eligible orders within [insert regions/countries].
- Expedited Shipping: Expedited shipping options are available at an additional cost. You can select your preferred shipping method during checkout.
3. Delivery Time
- Delivery times vary depending on the shipping method selected and the delivery location. Estimated delivery times are as follows:
- Standard Shipping: [insert time frame, e.g., 5-7 business days]
- Expedited Shipping: [insert time frame, e.g., 2-3 business days]
- Please note that delivery times are estimates and may be affected by factors such as carrier delays, weather conditions, and holidays.
4. Order Tracking
- Once your order has been shipped, you will receive an email notification containing the tracking number and a link to track your shipment.
- If you do not receive a tracking number or have issues tracking your order, please contact us at [email protected] for assistance.
5. Shipping Restrictions
- We currently ship orders to [insert countries/regions, e.g., within the United States and Canada]. If you are located outside of our shipping area, please contact us to discuss potential delivery options.
- Certain items, such as supplements and health products, may have shipping restrictions depending on the destination country’s regulations.
6. Damaged or Lost Packages
- Damaged Items: If your order arrives damaged, please contact us within [insert time frame, e.g., 7 days] of delivery with your order number, a description of the damage, and photographs of the damaged item(s). We will work with you to resolve the issue by offering a replacement or refund.
- Lost Packages: If your package is lost during shipping, please contact us as soon as possible. We will work with the shipping carrier to locate the package or provide a suitable resolution.
7. International Shipping
- For orders shipped outside of [insert country, e.g., the United States], please be aware that additional customs fees, taxes, or duties may apply. These charges are the responsibility of the customer and are not included in the shipping fees.
- Delivery times for international shipments may vary due to customs processing and local postal services.
8. Changes to Shipping Address
- If you need to change your shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to update the address before the order is processed. However, once an order has been shipped, changes cannot be made.
9. Contact Us
If you have any questions about our Shipping & Delivery Policy, please contact us at:
Fitness Bay Gym
Email: [email protected]
Phone: +91 78951 33305
Address: 122 Indra Nagar Phase 1, opposite The Asian School, Dehradun – 248001, Dehra Dun, India, Uttarakhand