Return & Refund Policy
Last Updated: 18/09/2024
At Fitness Bay Gym, we strive to provide top-quality fitness services and products to our members. We understand that sometimes plans change, and we want to make our return and refund process as clear and straightforward as possible. Please read our policy below to understand how we handle cancellations, refunds, and returns.
1. Membership and Service Refunds
- Gym Memberships:
- Membership fees are non-refundable once payment has been processed. Exceptions may apply in special cases (e.g., medical reasons, relocation) at our sole discretion. Proof of the condition or relocation may be required.
- If you have signed up for an annual or semi-annual membership and wish to cancel, please contact us. We will review your request on a case-by-case basis.
- Class Packages and Personal Training Sessions:
- Purchased class packages or personal training sessions are non-refundable. Unused sessions may be transferred to another member upon written request and approval by our management.
- Rescheduling or cancellations of booked classes and training sessions must be done at least [insert specific time frame, e.g., 24 hours] in advance to avoid forfeiture of the session.
2. Product Returns and Refunds
- Merchandise Purchases (Apparel, Supplements, etc.):
- Products purchased in our gym or through our website are eligible for return or exchange within [insert time frame, e.g., 14 days] of the purchase date, provided they are in new, unused condition and in their original packaging.
- To process a return, please present the original receipt or proof of purchase.
- Refunds will be processed to the original method of payment within [insert time frame, e.g., 7-10 business days] after the return is approved.
- Non-Returnable Items: Certain items, such as opened supplements, personal care products, and custom merchandise, are non-returnable for hygiene and safety reasons.
3. Digital Products and Services
- Online Programs and Subscriptions:
- All sales of digital programs, online classes, and subscriptions are final and non-refundable. If you experience issues accessing a digital product, please contact our support team for assistance.
4. How to Request a Refund or Return
To request a refund or return, please follow these steps:
- Contact us at [email protected] or visit our front desk with your order details and reason for the return or refund.
- For product returns, ensure that the item is in its original condition and packaging.
- Our team will review your request and respond within [insert time frame, e.g., 2-3 business days].
- If approved, the refund will be processed through the original payment method.
5. Cancellations
- Membership Cancellations: To cancel a recurring membership, please provide written notice at least [insert time frame, e.g., 30 days] before your next billing cycle. Membership cancellations may be subject to a processing fee as outlined in your membership agreement.
- Class and Session Cancellations: Classes and personal training sessions must be canceled at least [insert time frame, e.g., 24 hours] before the scheduled time. Late cancellations or no-shows may result in the forfeiture of the session or applicable fees.
6. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Fitness Bay Gym
Email: [email protected]
Phone: +91 78951 33305
Address: 122 Indra Nagar Phase 1, opposite The Asian School, Dehradun – 248001, Dehra Dun, India, Uttarakhand